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Senior Support Engineer

Work description

ULUD is looking for a talented Senior Engineer for support. Our cool team takes a variety of approaches to achieve explosive support performance. The high level of responsibility of each employee is the key to our success. As a Senior Support Engineer, you will be the most responsible person for successfully solving more complex problems. You must be prepared to communicate with all types of clients around the world. We are glad to see motivated people who put their own and the development of the company at the forefront.

Key responsibilities

  • promptly assist the employees of the Clients in eliminating defects, detecting, localizing and eliminating errors;
  • to provide support, training and advice to Clients' employees on issues related to the use and operation of ULUD Products and Services;
  • diagnose sources of malfunction;
  • cooperate with the employees of the Clients in collecting information on the received applications;
  • improve the technical support process;
  • accept and process applications;
  • register faults in the internal registration system, control the process of their elimination;
  • update user documentation;
  • to develop and update the internal knowledge base of ULUD Products and Services;
  • provide technical support to technicians and installers to resolve local and global network problems;
  • provide effective troubleshooting;
  • configure and accept new network sections.
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