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Premier Support Engineer, Enterprise

Work description

The ULUD is currently looking for a corporate support engineer to make our team's technical dreams come true. In this role, you will be the bridge between the product and our largest customers. You will become part of the greatest team of engineers working hard all over the world for the benefit of our clients. You will take the lead in processing tickets and work on developing updates, action plans, and solution details.

Key responsibilities

  • accept and process applications from clients;
  • first of all, diagnose, analyze incoming information, detect and localize errors;
  • escalation and control of implementation at all levels of technical support;
  • organize feedback with clients, analyze applications and draw up reports on them;
  • provide technical support to customers and partners;
  • communicate with customers in the application registration system;
  • solve complex technical problems arising during the operation of the ULUD Product;
  • look for non-standard solutions;
  • participate in the work of additional services;
  • draw up reporting documents on the work performed.

Qualification

  • 3+ years of experience in support, software services and / or system administration for a large end-user community;
  • Knowledge of operating systems (e.g. Linux, OS X and / or Windows);
  • Good knowledge of networks and related technologies, including proxies, load balancers, LDAP, Active Directory and SSL;
  • Experience with SQL databases;
  • Proficiency in application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.)
  • Knowledge of the architecture and principles of modern web applications;
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